Terms of Service

§ 1 scope

For the business relationship between Zunderschwamm Naturprodukte GmbH and the customer, the following general terms and conditions apply exclusively in the version available at the time of the order in the Internet shop. The customer can save or print out the general terms and conditions on their computer for the purpose of ordering. Working days are specified as deadlines, this includes all days of the week with the exception of Saturdays, Sundays and public holidays.

§ 2 Conclusion of contract

The presentation of the goods in our online shop represents an invitation to submit a contract offer to the customer. Sending an order is a binding offer within the meaning of § 145 BGB to Zunderschwamm Naturprodukte GmbH. This delivery takes place, if you have gone through the online ordering process by entering all the required information and on page “04. Check and send ”click the button“ Order with obligation to pay ”. After submitting this order, you will receive an email about the receipt of the order (Confirmation of receipt). The confirmation of receipt does not constitute acceptance of the purchase contract offer. The purchase contract is concluded when the offer is accepted by Zunderschwamm Naturprodukte GmbH. The offer is accepted through a dispatch confirmation by email or, at the latest, upon delivery of the goods.

§ 3 Availability of the goods

Zunderschwamm Naturprodukte GmbH is entitled to withdraw from the contract, if the unavailability of the goods is due to a third party. The customer will be informed immediately about the unavailability of the goods and consideration from the contractual relationship will be reimbursed immediately.

§ 4 Delivery

The Zunderschwamm Naturprodukte GmbH only delivers to those on the site “02. Choose address” under “Land” European countries to be selected.
Every order is delivered exclusively via DHL GoGreen and generally uninsured. The dispatch takes place in approx. 3-5 Working days, depending on the availability of the article.
The payment methods offered for orders depend on the recipient country. Prepayment within Germany, Paypal or direct debit accepted. With direct debit, the maximum order value is 160,00 €. Outside Germany, prepayment and PayPal are accepted.
The shipping costs within Germany are up to 49,00 € per order 3,90 €. From an order value of 50,00 € per order, delivery is free of charge. There is no minimum order value.
In the countries of the zone available for selection 1 are the shipping costs for an order value of up to 99,99 € per order 17,00 €. From an order value of 100,00 € per order, delivery is free of charge. There is no minimum order value.
In the countries of the zone available for selection 2 are the shipping costs for an order value of up to 99,99 € per order 17,00 €. From an order value of 100,00 € per order, delivery is free of charge. There is no minimum order value.
Zunderschwamm Naturprodukte GmbH accepts no liability for compliance with a delivery date that is expected or specified by the customer. In the event of an unpredictable intensity of demand, the customer / purchaser has, Short-term changes in the range and temporarily unavailable items have no entitlement to delivery or subsequent delivery.
When executing the order, the risk for the ordered goods is transferred to the recipient when they leave the warehouse of Zunderschwamm Naturprodukte GmbH. This also applies to damage to the goods and the outer packaging.

§ 5 payment

With the sending of the order, the purchase price and the according to § 4 applicable shipping costs. The purchase price is made up of the purchase price and the shipping costs.
The customer has the option of using PayPal or, when purchasing on account, by bank transfer, Paypal or Sofortüberweisung. No email address is given when purchasing on account, an additional € 1.50 will be charged for sending letters by post.

§ 6. On Bill

The customer only then has the right to offset, if his counterclaims have been legally established or have been expressly recognized in writing by Zunderschwamm Naturprodukte GmbH.

§ 7 Retention of title

The goods remain the property of Zunderschwamm Naturprodukte GmbH until all goods have been paid for in full.

§ 8 Guarantee

The customer has to notify defects in the delivered goods upon receipt. Is the complaint justified?, the customer can provide supplementary performance, namely either the removal of the defect or the delivery of an item free of defects, at its discretion. If the type of supplementary performance chosen by the customer is only possible for Zunderschwamm Naturprodukte GmbH at disproportionate costs, In this case, the purchaser's claim may be limited to the other type of supplementary performance. In any case, Zunderschwamm Naturprodukte GmbH has two attempts at subsequent performance, if nothing else arises from the nature of the defect or the thing or the other circumstances. If the customer requests the delivery of a defect-free item for the purpose of supplementary performance, he is obliged to return the defective item to Zunderschwamm Naturprodukte GmbH. When withdrawing from the contract, the customer is obliged to return the goods in full. Unless Zunderschwamm Naturprodukte GmbH has not waived the return, reimburses the costs incurred by the customer.

§ 9 refund policy

Every order can be canceled without giving reasons within a period of two weeks after receipt of the shipment by returning the goods or by written cancellation on a permanent data carrier. In order to meet the deadline, it is sufficient to send the goods in good time and to give a written cancellation to our company address mentioned above.
Returns must be sufficiently franked, as additional costs for insufficient postage / freight collect shipments will be deducted from the refund amount or the return shipment may be refused. The return is at the cost and risk of the customer.
After receipt of the goods by Zunderschwamm Naturprodukte GmbH, the purchase price of the goods will be refunded. Please enter your bank details for this! Zunderschwamm Naturprodukte GmbH reserves the right in the event of justified claims for impairment, to reduce the reimbursement amount accordingly. The goods are always in packaging suitable for safe transport, including stable outer packaging, to send back to Zunderschwamm Naturprodukte GmbH.
Zunderschwamm Naturprodukte GmbH reserves the right, when used / opened packaging or. Damage to the goods, missing or damaged original packaging or otherwise missing accessories to deduct the legally permissible amount.

§ 10 Severability clause

Should individual provisions of these general terms and conditions be ineffective in whole or in part, this does not affect the validity of the other provisions and the contract and these general terms and conditions remain effective for both parties.

Stand: April 2018, Changes and errors excepted